How do I send my photo?
Upload it when you order. No photo handy? Order now and reply to our email with it. We email you a proof before we make anything.
Can you put my family in the window?
Yes. Any photo works: your dog, your kids or the whole family. Photos with big, clear faces glow best. Tap "Our family" above to see one.
What poses can my dog's ornament have?
Tangled in Christmas lights, reindeer antlers with a pink nose, a cookie thief, or a silly face in a pink Santa hat. Hannah picked all four. We draw your dog from your photo and email you a proof first.
Does it come with a light?
Yes. Every house and tree ships with its LED tea light, charged and ready, so it glows right out of the box. Use LED lights only. A real candle can warp it.
How big is the house?
The classic house is about 4.6 inches wide, 3.9 inches deep and 5.7 inches tall with its base (116 × 100 × 145 mm). The townhouse is a little taller, the cottage a little wider, and the bakery about the same.
When will my order ship?
Trees and our five ornaments ship in 2 to 4 days. Custom houses and custom ornaments ship 3 to 5 days after you approve the proof. US shipping takes 2 to 5 days.
Can I return it?
All sales are final. If anything arrives broken, send us a photo and we'll make a new one.
How do I reach you?
Email us at [email protected]. Questions and photos both go there.
I have a 3D printer. Can I buy the files?
Yes. Each design also comes as STL files with a 3MF project and a print guide. Tree and ornament files download right after checkout. Custom house files come after your proof.